Terms of Service

Version: 2027.1 · Effective: December 17, 2026 (anything bought on or after November 16, 2026 follows these Terms from the day you buy it)

Welcome to Homeschool Spanish Academy. These Terms are the agreement between you and Homeschool Spanish Academy Inc., a Texas corporation (“HSA,” “we,” “us”). Please read them. We’ve tried to write them in plain language.

How these Terms are organized

If something in Part B or C conflicts with Part A, the specific Part wins for that product. If your school or charter school has a signed agreement with HSA, that agreement wins where it conflicts with these Terms. Our Privacy Policy (including our Children’s Privacy Notice) explains how we handle personal information and is part of these Terms.

PART A — GENERAL TERMS

A1. Agreeing to these Terms

You agree to these Terms when you check the box at sign-up or checkout. If you don’t agree, please don’t create an account or buy anything.

A2. Who can have an account

• The account holder must be 18 or older. For a student under 18, the account holder must be the student’s parent or legal guardian.
• The account holder agrees to these Terms for themselves and on behalf of every student on the account, and is responsible for the account, the payments, and how students on the account use HSA.
• Keep your login private. You’re responsible for activity under your account. Tell us right away if you think someone else has used it.
• Keep your contact and billing information up to date. We send important notices (renewals, price changes, refunds) by email.

A3. What HSA provides

HSA provides live online Spanish classes taught by native-speaking teachers based in Guatemala, using HSA’s curriculum, plus your online student account, homework, assessments, and, for eligible courses, grades and transcripts. We may assign or substitute any teacher for any class.

A4. Prices and payment

• Prices are shown in U.S. dollars at checkout. The price you pay is the price shown when you buy. We may run promotions; a promotion applies only during the stated period and only on the terms stated with it.
• Price changes apply only to purchases made after the change. A class package or Learning Pods package you’ve already bought keeps the price you paid. That includes any installments still due on an HSA payment plan, which stay at the price and schedule you agreed to.
• Payment methods. We accept cards and other methods shown at checkout, including financing through third-party lenders such as Affirm or Klarna. If you finance a purchase, your loan is an agreement between you and the lender. Any refund goes back to the lender, and HSA cannot refund interest or fees the lender charged.
• Payment plans. You may pay for a class package or a Learning Pods package in installments through HSA’s payment plan. The number of payments available is shown at checkout or on your invoice. Each installment payment includes a $20 fee, shown before you buy. The $20 fees aren’t refunded. If you pay in installments and a payment fails, we’ll email you. Booking is paused, and classes you’ve already booked can’t be attended, until the payment goes through. Those classes go back to your account so you can rebook them once it does. If a payment is still unpaid 30 days after it was due, the remaining balance becomes due and we may use a collection agency. You still owe for classes already taken.
• Taxes. You’re responsible for any taxes that apply.
• Purchases by a school or charter program. If a school, charter school, or education program paid for your classes, any refund goes back to whoever paid, not to the family, unless the payer tells us otherwise in writing.

A5. Bonus and promotional classes

Sometimes we give classes or passes at no charge — for example, for paying within 24 hours, for a testimonial, or as a goodwill gesture (“Bonus Classes”). Bonus Classes:

• have no cash value and can’t be refunded or sold;
• expire 12 months after they are added to your account;
• count as “used” in a refund calculation if you’ve used them.

A6. Cancellations, refunds, and how to ask

• Each product has its own refund rules in Parts B and C.
• To cancel or request a refund, email info@spanish.academy. We confirm every cancellation and refund request in writing within one business day. If you don’t get a confirmation, please contact us again — a request isn’t on record until we confirm it.
• Approved refunds go back to the original payment method (or the lender, or the paying school) and normally post within 5–10 business days.
• Please contact us before disputing a charge with your bank. We can almost always fix a billing problem faster. While a payment dispute is open, we may pause the account.
• If HSA discontinues a program, we will refund the unused prepaid amount, or move it to another HSA program of equal value — your choice.
• In serious situations (for example, a death in the family or a medical emergency), HSA may make an exception to these refund rules. Exceptions are at HSA’s discretion and don’t change the rules for anyone else.

A7. Class recordings

• We record every class (video and audio), including Learning Pods and 1-on-1 classes. By enrolling a student, the account holder consents, on their own behalf and on behalf of the student, to these recordings.
• How we use recordings: to let students review or catch up; to prepare progress reports for families; to check teaching quality and give our teachers coaching feedback; to keep students safe; and to resolve questions or disputes about a class. We do not use class recordings in advertising or marketing unless you sign a separate written permission.
• Service providers. We may use service providers (for example, cloud storage or transcription tools, including AI tools) to store, transcribe, or analyze recordings only for HSA’s purposes above. They are not allowed to use student recordings or data to train their own AI models or for any other purpose.
• How long we keep them: recordings are deleted 12 months after the class, unless we need to keep a specific recording longer to deal with a safety concern, a legal requirement, or an open dispute.
• Teachers are located in Guatemala, so class content is handled outside the United States. Details are in our Privacy Policy.
• You may not record, copy, or share classes yourself without HSA’s written permission.

A8. Safety and conduct

• Students and families must treat teachers and other students with respect. No harassment, hateful, sexual, or violent content, spam, or attempts to disrupt classes or the portal.
• Keep it on the platform. Students should not share personal contact details (address, phone, social media) with teachers or other students. Teachers are not allowed to ask for them or suggest meeting outside HSA. If that ever happens, please report it to us right away by phone and in writing.
• Parents of minors are responsible for supervising their student’s use of HSA.
• You may not hire, recruit, or contract with an HSA teacher for lessons outside HSA without our written permission.
• HSA may remove a student from a class or close an account for serious or repeated violations. Unless there’s a safety issue, we’ll give one written warning first. Refunds after a removal follow the normal refund rules for that product.

A9. Academic policies

Grades, credit, transcripts, retakes, repeats, and academic integrity are covered in Appendix 1 — Academic Policies, which is part of these Terms. HSA does not guarantee that any other school, umbrella school, state, college, the NCAA, or the University of California will accept HSA credit — please check with them before you enroll.

A10. HSA’s content

HSA’s curriculum, videos, worksheets, assessments, software, logos, and other materials belong to HSA or its licensors. You may use them only for the student’s own personal, non-commercial learning while your account is active. You may not copy, sell, share, or post them, or use them to build a competing product.

A11. What you share with us

If you upload homework or send us messages, you keep ownership, but you give HSA permission to use that material to provide and improve our services. We will not use a student’s name, image, or voice in advertising without separate written permission.

A12. Disclaimers

We work hard to give every student a great experience, but learning outcomes depend on many things outside our control. Except as these Terms specifically promise, our services are provided “as is,” and to the extent the law allows, we don’t make other promises about results, availability, or that the portal will always be error-free.

A13. Limit on liability

To the extent the law allows, HSA is not responsible for indirect or consequential losses (such as lost profits or data), and HSA’s total responsibility for any claim related to these Terms is limited to the amount you paid HSA in the 12 months before the claim. Some states don’t allow these limits, so they may not apply to you. Nothing in these Terms limits any right you have that the law doesn’t allow to be limited.

A14. Your responsibility to HSA

If you break these Terms or the law while using HSA and that causes a claim against HSA, you agree to cover HSA’s reasonable costs from that claim, to the extent the law allows.

A15. Outages and events outside our control

If classes can’t happen because of events outside our control — internet or power outages, natural disasters, government action, or similar — we will credit back the affected classes. If an outage stops classes for more than 30 days in a row, you may request a refund of unused prepaid classes or blocks.

A16. Changes to these Terms

• We may update these Terms. Changes apply only going forward. We’ll email account holders and post a notice on our website at least 30 days before a change takes effect.
• For important changes, we’ll ask you to accept the new Terms when you next log in or buy.
• A change never applies to a dispute that started before the change.
• Purchases you’ve already made keep the refund terms in effect when you bought them, unless the new Terms are better for you.

A17. Closing your account

You can close your account any time by contacting us. HSA may suspend or close an account for serious or repeated violations of these Terms, or for non-payment. If HSA closes an account for any other reason, we’ll refund unused prepaid classes and blocks.

A18. Disputes

• Talk to us first. Before filing any claim, please email us a description of the problem. We’ll both try in good faith to resolve it within 30 days.
• Governing law. These Terms are governed by Texas law, without regard to conflict-of-law rules. This doesn’t take away any consumer protection your home state gives you.
• Where claims are heard. Claims that aren’t resolved informally will be heard in the state courts of Harris County, Texas. Either of us may instead bring an individual claim in small claims court where you live, if it qualifies.

A19. Contact and notices

Homeschool Spanish Academy Inc.
PO Box 2234, Spring, TX 77383
info@spanish.academy · 855-997-4652

We send notices to the email on your account. You can send notices to us by email or mail.

A20. Other legal terms

These Terms (including the Parts, Appendix, and Privacy Policy) are the whole agreement between you and HSA about our services. If a court finds any part unenforceable, the rest stays in effect. If we don’t enforce a term right away, we can still enforce it later. You may not transfer your account or these Terms to another person; HSA may transfer them as part of a merger, sale, or reorganization.

PART B — CLASS PACKAGES (1-on-1 and paired)

B1. What you buy

A class package is a set number of live classes (for example, 30, 60, or 90) of a set length (25 or 50 minutes), for one student (1-on-1) or two students together (paired), at the price shown at checkout. Classes are added to your account to schedule online.

B2. Scheduling

• How far ahead you can book is shown when you schedule, and we may change it. A change never cancels a class you’ve already booked.
• Same-day booking: you may book a class starting at least 2 hours from now, using an unscheduled class in your account (not a class that was just canceled or rescheduled).
• HSA may cancel any class on its side; if we do, the class goes back to your account and you’re not charged.

B3. Canceling or rescheduling a class

• You may cancel or reschedule up to 24 hours before class in your account at no cost. The class goes back to your account.
• Inside 24 hours, or a no-show, the class counts as used.
• Emergency Pass: each student gets 1 Emergency Pass per calendar year. Using it lets you cancel inside 24 hours (or after a missed class, if you tell us within 24 hours) without losing the class. No paperwork needed. Extra Emergency Passes may come with certain promotions. Emergency Passes expire December 31 of the year they’re for, don’t roll over, and have no cash value.
• If the teacher doesn’t show up for a 1-on-1 or paired class, or the class drops because of a technical problem on the teacher’s or HSA’s side and HSA doesn’t provide an emergency substitute teacher within 5 minutes, the class goes back to your account to reschedule. It does not count as used.

B4. Refund deadline for class packages bought on or after November 16, 2026 — 90 days

Your classes never expire. Refunds do. You can get money back for a package only in the first 90 days after you buy it:

• Full refund: before the 5th class of that package is used, or within 30 days of purchase, whichever comes first.
• After that, through day 90: partial refund. We refund the price you paid, minus two things:
  1. The classes you used, at your package’s own per-class price: the price you paid divided by the number of classes in the package (bonus classes not counted).
  2. A platform fee of 8.5% of the price you paid, to cover payment-processing and platform costs. The fee is figured on the full price you paid for the package, not on the amount being refunded. It applies only to partial refunds, never to a full refund, except on Affirm purchases (see below).
  • We never refund less than $0.
  • Example: you paid $700 for 60 classes ($11.67 per class) and used 20. Classes used: 20 × $11.67 = $233.33. Platform fee: 8.5% × $700 = $59.50. Your refund: $700 − $233.33 − $59.50 = $407.17.
  • On an HSA payment plan: the math uses only what you’ve paid so far toward the package, not the full package price. The 8.5% fee is 8.5% of what you’ve paid so far. We cancel your remaining payments. The $20 plan fees aren’t refunded. If the classes you’ve used are worth more than you’ve paid so far, there’s no refund, and we charge the card on file for the difference. Example 1: a $700, 60-class package on a 5-payment plan ($140 a payment). You’ve made 2 payments ($280) and used 15 classes. Classes used: 15 × $11.67 = $175.00. Platform fee: 8.5% × $280 = $23.80. Your refund: $280 − $175.00 − $23.80 = $81.20, and the last 3 payments are canceled. Example 2: same plan, 1 payment made ($140), 20 classes used (20 × $11.67 = $233.33). The classes used are worth more than you’ve paid, so there’s no refund, the last 4 payments are canceled, and you owe $233.33 − $140 = $93.33.
  • If you paid with Affirm: the 8.5% platform fee applies to every refund, including a full refund, because Affirm keeps its own fee when a purchase is refunded. Otherwise the same math applies. The refund goes back to Affirm, not to you directly (A4), and Affirm adjusts your loan. HSA can’t refund interest Affirm charged you. Example: $1,800 paid with Affirm, full refund in the first 30 days: $1,800 − (8.5% × $1,800 = $153) = $1,647, sent to Affirm.
• Day 91 and after: no cash refunds for that package. You keep every class left in your account, and they don’t expire (B6).
• Your receipt explains these refund deadlines. They count from your purchase date. Example: bought January 10 → full refund through February 9 (if you’ve used 4 classes or fewer), partial refund through April 10, and after that your unused classes stay in your account.
• “Used” means completed, no-show, or late-canceled classes (without an Emergency Pass), and any Bonus Classes you used.
• Bought the wrong package? If you bought the wrong size or type, or a duplicate, by mistake, tell us within 30 days of purchase and we’ll swap it for the right package (adjusting the price difference) or refund the mistaken purchase.
• After 30 days, or anything these rules don’t cover: our Legacy Care Team reviews it and decides how to handle it, case by case. Their decision in one family’s case doesn’t change these Terms for anyone else.

B5. Classes bought before November 16, 2026

If you bought classes before November 16, 2026:

• You keep the price you paid. HSA’s new prices start at 12:00 a.m. Pacific Time on December 17, 2026. Anything bought before then, including a package on an HSA payment plan, stays at the earlier price.
• Your refund rights for those classes stay exactly as they were in the HSA Terms in effect when you bought them (the 2018 Terms).
• Those classes stop expiring. The 12-month inactivity expiration in the older Terms no longer applies from the Effective Date — see B6.

B6. Do classes expire?

Paid classes do not expire while your account is open, whether you bought them before or after the Effective Date. Only Bonus Classes expire (see A5).

PART C — LEARNING PODS

Learning Pods bought on or after November 16, 2026 follow these Terms from the day you buy, like everything else bought from that date.

C1. What a Learning Pod is

A Learning Pod is a small live Spanish class of students at the same course level and similar age. Most pods have 4 to 6 students and never more than 12. Students in a pod usually come from different families. Siblings at the same course level (and within 3 grade levels of each other) may share a pod.

C2. Blocks and seasons

• Pods are sold in blocks. A block is 18 live sessions, 50 minutes each, meeting twice a week on fixed days and times.
• Each block passed earns 0.25 high-school credit (4 blocks = 1 credit). See Appendix 1 and A9 about credit acceptance by other schools.
• Blocks start at set times during the year (“seasons”). Holidays move a block’s end date later; they never reduce the number of sessions. The holiday calendar is posted on our website.
• Joining late. A student may join a pod during its first week (its first 2 sessions). After the first week, the student joins the next season. Sessions held before a late joiner starts still count toward the session count used for refunds (C9) and attendance (C6).

C3. Packages and payment

• Packages are 1, 4, or 8 blocks, at the price shown at checkout. Learning Pods are paid by invoice, either in full or in installments through HSA’s payment plan (A4): 1 block: 2 payments · 4 blocks: 2, 3, or 5 payments · 8 blocks: 2, 3, 5, or 10 payments, each with the $20 installment fee. Affirm financing may be offered on the invoice (U.S. payment methods only).
• Sibling discount: when two or more siblings on the same account enroll in Learning Pods, each sibling’s package gets 5% off. Each student in a pod is enrolled and refunded separately, even when siblings share a pod. The sibling discount stays in place if another sibling withdraws.
• With a 4- or 8-block package, the student is enrolled in the next block automatically, with the same teacher and time whenever possible.

C4. Placement

Beginners start at Block 1. A student with prior Spanish experience or high-school Spanish credit from another school takes a placement evaluation after enrollment. If the evaluation places the student at a different level than you bought, and it happens before the first session, you may switch to the right pod or get a full refund.

C5. How pods are formed and changed

• HSA decides when a pod opens. HSA may open a pod with fewer students than usual.
• If HSA can’t start your pod (for example, not enough students or no teacher), you choose: a full refund, a different pod or start date, or converting the payment to 1-on-1 classes of equal dollar value.
• If HSA changes a pod after it starts (merging pods, changing the time), and the new time doesn’t work for you, we’ll refund the unused part at the per-session price you paid.
• Teachers: each pod has a lead teacher, with substitute teachers when needed. A teacher change doesn’t qualify for a refund. You may ask to switch to another pod at your level if a seat is open.

C6. Attendance and missed sessions

• Sessions happen whether or not a student attends. Missed sessions are not made up. Students who miss a session get the class recording and a summary of the assignment.
• If the teacher doesn’t show up and no substitute covers it, or HSA’s technology fails, HSA reschedules that session for the whole pod. The block’s end date moves later, and the canceled session does not count as “held” for refunds (C9).
• To pass a block, a student needs at least 75% attendance (14 of 18 sessions) and a final grade of at least 75.

C7. Repeating a block

• A student who doesn’t pass a block repeats it with a later group before moving on.
• The repeat uses the next block in your package. Each block in a package is a prepaid “block credit.” Repeating a block uses one block credit, the same as taking a new block.
• Example: with a 4-block package, a student who fails Block 1 uses credit 2 to repeat Block 1, credit 3 for Block 2, and credit 4 for Block 3. To take Block 4, they’ll need a Block Protection Pass (C8) or a new block at the then-current full price.
• If you have no block credits left, a repeat needs a Block Protection Pass or a new block at the then-current full price.

C8. Block Protection Pass

• Price: $75 per Pass, added at checkout.
• The Block Protection Pass covers one block at no additional cost when a repeat (C7) leaves a student without enough block credits. Use it for the repeated block itself, or for a later block that the repeat pushed past your package.
• It is single use: one Pass covers one repeated block, and it’s used up once applied.
• You can buy as many Passes as you want.
• It can be used for any student on your account, at any time while your account is open. An unused Pass carries over to your next package. It doesn’t expire.
• It can be bought only together with a Learning Pods package purchase, not on its own.
• Refunds: the Pass follows the same refund timeline as the package it was bought with (C9). During the full-refund period, it’s refunded in full with the package. After that, through day 90, an unused Pass is refunded in full if you withdraw; a used Pass isn’t. After day 90, there’s no cash refund, and an unused Pass stays in your account. It’s also refunded in full if HSA cancels the pod (C5). It can’t be transferred to another account.

C9. Withdrawing and refunds

• Refund deadlines for pods count from the date of your first block’s first session, not the purchase date, so families who buy early don’t lose refund time before their pod even starts.
• Full refund: through the 4th session of your first block, or within 30 days, whichever comes first.
• After that, through day 90: partial refund. We refund the price you paid, minus two things:
  1. The sessions held since your package started, at your package’s own per-session price: the price you paid divided by the number of sessions in the package (18 per block).
  2. A platform fee of 8.5% of the price you paid for the package, not of the amount being refunded. It applies only to partial refunds, never to a full refund, except on Affirm purchases (see below).
  • We never refund less than $0.
  • “Session held” means each scheduled session that took place, whether or not the student attended.
  • Any private make-up or bonus sessions the student used also count, at the same per-session price.
  • The same formula applies to 1-, 4-, and 8-block packages.
  • Example: a 4-block package (72 sessions) for $936 is $13 per session. Withdrawn after 20 sessions held: sessions held 20 × $13 = $260; platform fee 8.5% × $936 = $79.56. Refund: $936 − $260 − $79.56 = $596.44.
  • On an HSA payment plan: the same math uses only what you’ve paid so far, and the 8.5% fee is 8.5% of that amount. We cancel your remaining payments. The $20 plan fees aren’t refunded. If the sessions held are worth more than you’ve paid so far, there’s no refund, and we charge the card on file for the difference.
  • If you paid with Affirm: the 8.5% platform fee applies to every refund, including a full refund (same rule as B4).
• Day 91 and after: no cash refunds. Any unused blocks stay in your account, and you can use them in a later season.
• A student removed for conduct (A8) is refunded on the same formula.
• If you’d rather switch to 1-on-1 classes, we can convert the same refund amount into 1-on-1 classes instead of cash.
• Refunds on Affirm purchases go back to Affirm (see A4).

C10. Recordings in Learning Pods

All pod sessions are recorded as described in A7. Pod recordings are shared only with the students and families in that pod, for review and catch-up.

APPENDIX 1 — ACADEMIC POLICIES

Grades (1-on-1 high-school courses). Exams 50% · quizzes 40% · homework 10%. Passing grade: 70%. A final grade of 69% or below does not earn credit. A course finished in 30 classes or fewer per semester may earn Honors designation (grading scale published on our website).

Learning Pods. Each block’s grade comes from that block’s assessments. Passing requires 75% attendance and a grade of at least 75 (C6). A repeated block shows on the transcript the same way as a repeated course (below).

Repeating a course. A student who earns below 70% may repeat a course once, with HSA’s approval. No extra credit is earned. The transcript shows both grades and marks the course as repeated; the most recent grade counts toward the GPA. A course ended for an academic-integrity violation can’t be repeated.

Retaking a quiz or exam. A student scoring 69% or below may request one retake per sub-level, in writing. If approved, the final score is the average of the two attempts. Retakes don’t add classes to a package.

Homework. Homework may be redone for practice but not for extra credit. Late homework loses 10 points per day.

Credit recovery. A student may use HSA to recover credit failed elsewhere: 14 lessons = 0.5 credit; partial credit isn’t awarded.

Middle-school students earning high-school credit. Two completed middle-school semesters equal one high-school semester (for example, M1A + M1B = H1A, 0.5 credit), up to 1.5 credits. Students continue to the matching high-school level without a placement exam. Each middle-school semester needs a final grade of at least 75% to count. Credit earned this way isn’t eligible for Honors.

Middle-school credit opt-out. A parent may ask in writing that high-school credit earned in middle school not count toward high school, using HSA’s Middle School Not-for-Credit Acknowledgment. The decision is final once signed and isn’t available after HSA has issued an official transcript that includes that credit. The middle-school work stays on file as a separate, not-for-credit record, and the student takes the high-school course as a new, paid course.

Transcripts. Official transcripts are $50 each and are processed in up to 5 business days; expedited service costs extra.

Academic integrity. Students must do their own work. No notes, translators, dictionaries, or outside help during assessments. A first violation earns a 0 on that assignment and the parent is notified. A second violation earns a 0 for the course and ends enrollment (refunds per the normal rules). Copying, selling, or sharing HSA’s curriculum or assessments ends enrollment immediately.