‘How Can I Help You?’ in Spanish and Customer Service Conversations
Hearing the phrase “How can I help you?” in Spanish will be the first real-life speaking test of many travelers in a Spanish-speaking country. Wherever you go, you’ll find restaurants, hotels, phone companies, and other services you might need some help to work with. Learning how to respond to “How can I help you?” in Spanish will ensure you don’t freeze when the waiter asks for your order or when you’re looking to land that sweet business deal you traveled so far to pursue.
Did you know that, in Guatemala, we say “How can I help you?” in Spanish thousands of times every day? Customer service is one of the strong suits of our culture, which makes us perfect for working in the call center of big companies who outsource their customer services to us (I used to work in a call center as a teenager myself).
Let’s learn all about “How can I help you?” in Spanish and other customer service conversations you’ll have when traveling abroad!
Customer Service Phrases
Questions like “How can I help you?” in Spanish are essential to understand and know how to respond to if you’re going to be interacting with Spanish speakers.
| English | Spanish |
| How can I help you? | ¿Cómo puedo ayudarle? |
| I don’t know, but let me find out. | No lo sé, permítame averiguar. |
| Thank you for bringing this to our attention. | Gracias por traer esto a nuestra atención. |
| I certainly can check that for you. | Definitivamente puedo chequear esto por usted. |
| I apologize for the inconvenience. | Me disculpo por el inconveniente. |
| I will update you. | Le voy a dar una actualización. |
| I’m happy to help you out with that. | Me alegra poder ayudarle con eso. |
| It’s my pleasure! | ¡El placer es mío! |
| I’d be happy to recommend the following solution… | Me gustaría recomendarle la siguiente solución… |
| Thank you for choosing us! | ¡Gracias por escogernos! |
| I understand your frustration. | Entiendo su frustración. |
| I’m sorry to hear that. | Lamento escuchar eso. |
| Don’t hesitate to get in touch if you need anything else! | ¡No dude en ponerse en contacto si necesita cualquier otra cosa! |
| Is there anything else I can help you with? | ¿Hay algo más con lo que pueda ayudarle? |
| Thank you for calling our customer service center. | Gracias por llamar a nuestro centro de servicio al cliente. |
| What can I do for you? | ¿Qué puedo hacer por usted? |
| Is there anything else I can do for you? | ¿Hay algo más que pueda hacer por usted? |
| Would you like a replacement or a refund? | ¿Le gustaría un reemplazo o un reembolso? |
| I can offer you a refund. | Puedo ofrecerle un reembolso. |
| I’d be happy to replace this unit at no cost. | Me gustaría poder reemplazar esta unidad sin costo adicional. |
| There seems to be a problem on our end. | Esto parece ser un problema de nuestra parte. |
| I’m sorry, but this is against our company policy. | Disculpe, pero esto está en contra de la política de la compañía. |
| I understand this is frustrating to you. | Entiendo que esto es frustrante para usted. |
| Let me see what I can do to help you. | Déjeme ver qué puedo hacer para ayudarle. |
| What seems to be the problem? | ¿Cuál parece ser el problema? |
| Have you tried solving the problem on your own before? | ¿Ha intentado resolver el problema por su cuenta antes? |
| Have you tried anything to solve this issue? | ¿Ha probado algo para solucionar este problema? |
| I definitely will make sure this gets sorted. | Definitivamente me aseguraré de resolver esto. |
| That is exactly right. | Esto es precisamente correcto. |
| That is an excellent suggestion. | Esa es una excelente sugerencia. |
| This is personally my favorite option on the menu. | Esta es personalmente mi opción favorita en el menú |
| Is there anything you would like me to get for you? | ¿Hay algo que pueda traerle? |
| That would be ideal, considering your situation. | Eso sería ideal, considerando su situación. |
| Welcome to (company name), my name is… | Bienvenido a (company name), mi nombre es… |
| What I understand so far is… | Lo que entiendo hasta ahora es… |
| What I hear you saying is… | Lo que lo escucho decir es… |
| I would feel the same in your situation, we can sort it out. | Me sentiría de la misma manera en su situacción, podemos solucionarlo. |
| Thank you for letting me know about this issue. | Gracias por hacerme saber sobre este problema. |
| If you have any more questions, feel free to call again. | Si tiene alguna otra pregunta, siéntase libre de llamarme de nuevo. |
| I will try to solve this for you as soon as possible. | Voy a intentar resolver esto para usted lo antes posible. |
Now you have a great repertoire of phrases to know and use when serving your customers that goes above and beyond asking “How can I help you?” in Spanish. Have you ever needed to talk to a customer service representative in Spanish? Tell us your Spanish customer service stories with a comment down below!
How Can I Help You in Spanish: Example Conversations
How can I help you in Spanish: Conversation 1
Good morning! How can I help you today? — ¡Buenos días! ¿Cómo puedo ayudarle el día de hoy?
Hi, I’m having some trouble with my new bike chain. — Hola, tengo problemas con la nueva cadena de mi bicicleta.
I’m sorry to hear that, I can certainly check that out for you. — Lamento escuchar eso, definitivamente puedo echar un vistazo por usted.
Thanks. I bought the chain here yesterday and it broke while parked overnight. — Gracias. Compré la cadena aquí ayer y se rompió mientras estaba parqueada anoche.
I apologize for the inconvenience. Let me see what I can do to help you. — Disculpe el inconveniente. Déjeme ver qué puedo hacer para ayudarle.
Thanks. — Gracias.
It seems the chain came with a factory defect, so I can replace it for you at no cost. — Parece que la cadena venía con defecto de fábrica, entonces puedo reemplazarla sin costo adicional.
That’s great, thanks! — ¡Qué bien, gracias!
It’s my pleasure! I’ll give you a receipt for the new chain and you can pick it up tomorrow by this time. — ¡El placer es mío! Le voy a dar un recibo de pago por la nueva cadena y puede recogerla mañana a esta hora.
How can I help you in Spanish: Conversation 2
Thank you for calling customer service, my name is James, how can I help you? — Gracias por llamar a servicio a cliente, mi nombre es James. ¿En qué puedo ayudarle?
Yeah, my card is not working. — Sí, my tarjeta no está funcionando.
I’m sorry to hear that sir, let me see what I can do to help you. Where are you using this card? — Lamento escuchar eso, caballero. Déjeme ver qué puedo hacer para ayudarlo. ¿Dónde está intentando usar esta tarjeta?
I want to use it to put some gas in my car. — La quiero usar para echar gasolina a mi carro.
I see, I regret to inform you that you can’t pump gas on your card, sir. It’s against company policy. — Ya veo. Lamento informarle que no puede echar gasolina con esa tarjeta, caballero. Va en contra de la política de la empresa.
That’s not fair! I want a refund! — ¡Eso no es justo, quiero un reembolso!
I understand your frustration, sir. We cannot offer refunds for our cards but I can offer you an upgrade to a new plan which allows you to purchase gas at no extra cost. All I need is your ID verification and an email confirmation. — Entiendo su frustración, caballero. No podemos ofrecerle reembolsos pero puedo ofrecerle una mejora a su plan que le permite comprar gasolina sin costo adicional. Todo lo que necesito es confirmar su identidad y una confirmación por correo electrónico.
That’s annoying, but sure. — Me parece molesto, pero sí.
Thank you for your patience sir. Is there anything else I can help you with? — Agradezco su paciencia, caballero. Hay algo más en lo que pueda ayudarle?
No.
Thank you for calling, have a great day. — Gracias por llamar, que tenga un buen día.
The Customer is Always Right!
Customer service is not restricted to saying how can I help you in Spanish, nor is it restricted to a specific place. Restaurants, tourist centers, and companies alike have customer service in their operations. Even in day-to-day life, knowing how to say “How can I help you” in Spanish can be a lifesaver!
I hope you enjoyed learning how to say how can I help you in Spanish, along with other customer-service related phrases. If you want to practice these phrases, you can chat with one of our representatives online and ask them about our program, or you can sign up for a free class and practice with a native Spanish speaker! Don’t forget to share your Spanish customer service stories in a comment below!
Looking for more helpful Spanish learning resources? Check out these posts!
- A Simple Guide to Mastering Definite and Indefinite Articles in Spanish
- 5 Ways to Observe and Celebrate National POW/MIA Recognition Day
- 15 Amazingly Popular Spanish Songs for Kindergarten
- ‘How Can I Help You?’ in Spanish and Customer Service Conversations
- How to Use the Personal A in Spanish: Do’s and Don’ts
- 3 Types of Morning Routines in Spanish: Which Is Yours?
- Pedir Conjugation: Free Spanish Lesson, Exercises, and PDF
- Patriot Day: Spanish Firefighter Vocabulary and Activities for Curious Kids
- ‘How Can I Help You?’ in Spanish and Customer Service Conversations - September 16, 2020
- Enter a Runner’s World in Spanish: Must-Run Marathons in Latin America - September 14, 2020
- ¿Cuántos o Cuántas? What’s the Amount in Spanish? - September 9, 2020
